September 27, 2022
FaceTime Not Working

How to Fix FaceTime Not Working on iPhone

FaceTime lets you make video calls for free to anyone with the iPhone, iPad, iPod or Mac. Here are how to solve the issue with FaceTime not working on the iPhone.

FaceTime Not Working On iPhone and iPad

According to Apple’s official website, FaceTime may not be accessible or not appear when you use your iPhone or iPad depending on whether your device was bought within Saudi Arabia, Pakistan and United Arab Emirates.

Even if the device was not purchased from one of these countries, FaceTime may not be accessible in your area because of restrictions on carriers. You can eliminate this issue by visiting the Apple wireless Carrier assistance page.

Another point to be aware of is that FaceTime only works with Apple Devices. It isn’t possible to utilize FaceTime with someone who has the Android Phone or Windows computer.

While FaceTime performs flawlessly when it’s functioning well However, it does have issues, most of which can be resolved using the methods described below.

1. Check FaceTime Service Status

The problem of FaceTime failing to function on iPhone may be related with Apple’s FaceTime server experiencing issues or not being available.

So, prior to attempting the other troubleshooting procedures described below, it is suggested to first check the status of the FaceTime service on the Apple Services Status Page.

2. Verify that You’re Verified with Your Apple ID

To allow FaceTime to work, both you and the person with whom you wish to FaceTime need to sign to the app using an Apple ID.

1. Open Settings > scroll down to the bottom and select FaceTime.

2. On the next screen, make sure FaceTime is on and that you are able to see you’re Apple ID.

3. Turn FaceTime ON/OFF

It’s possible you’ve accidentally switched off FaceTime in your iPhone and you should follow these steps to make you sure FaceTime is on.

1. Go to Settings > FaceTime > switch off FaceTime.

2. Wait for 60 seconds before turning on FaceTime.

After that, check to determine whether FaceTime is working properly for you iPhone.

4. Check Date & Time

The issue of FaceTime not working on your iPhone could be due to an error in the Time & Date settings on your iPhone.

1. Go to Settings > General > Date and Time > toggle on Setting Automatically position.

2. Restart your iPhone and test whether FaceTime is now functioning properly.

5. Check Email Address & Phone Number

FaceTime will automatically show the Apple Account Email address as well as your phone number as the email address and the Phone Number that you can reach through FaceTime.

1. Go to Settings > FaceTime > ensure your phone number and Apple ID Email Address is in the “You can be reached by FaceTime at” section.

If that isn’t the case, then you can include your phone number and Email Address by clicking on the Add An email… Option.

6. Check for Software Updates

The issue with FaceTime being inoperable on iPhone may be due to your device’s inability to run the most recent iOS or Carrier updates.

1. Go to Settings > General > Software Update.

2. Wait for your iPhone to scan for Software Updates. Then, tap Download and Install in the event that any updates exist for you iPhone.

Verify whether FaceTime is working properly with your iPhone.

7. Completely Power OFF iPhone

If the issue is with FaceTime in your iPhone is caused by an unresponsive process or a minor technical issue, it can typically be solved by turning off your iPhone and then turning it on.

1. Press and hold down the Power button on your iPhone until you can see the screen turn off to power off.

NOTE: On iPhone X and iPhones that do not have Home buttons Hold and press the Side button as well as the volume up or down button until you can see the an option to turn off the screen.

2. Swipe the power icon to the left to shut off your iPhone.

3. Wait for 60 seconds, then press then hold down the power button for a few seconds to restart your device.

8. Reactivate FaceTime

It could be it is that the FaceTime service is not in recognizing your account. This is often resolved by logging out of the FaceTime service and then logging back in.

1. Go to Settings > FaceTime > tap Your Apple ID.

2. On the pop-up click on”Sign Out.

3. Wait for 5 to 10 minutes, then tap on the Use Your Apple ID for FaceTime.

4. On the pop-up screen, type in Your Apple ID Email Address, Password, and click on Sign In button to allow FaceTime in your iPhone.

5. You may see the FaceTime Activation Error message pop-up, click OK.

There is also a “Waiting for Activation” error message on the FaceTime screen. It is important to note that FaceTime can still function on an iPhone even without this error message.

If FaceTime isn’t working and you get “Waiting for Activation Error Message” then you’ll have keep waiting for Apple to enable FaceTime for your phone.

According to Apple it could take up to 24hrs to enable FaceTime and you’re left with no choice but to sit out this time and check whether FaceTime begins functioning for you on the iPhone.

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